Exciting Changes at Discovery Children’s Centre: New Phone and Door Access System Coming Soon!
We’re thrilled to share some exciting updates at Discovery Children’s Centre! Over the next week, we’ll be rolling out a new telephone and door access system designed to improve communication and security for all families. These changes will help us provide a smoother, more efficient experience, ensuring everyone feels connected and safe. Here’s what you can expect:
New Phone System: Direct Access to Who You Need
If you’ve called Discovery in the past couple of months, you may have noticed a new feature: calls now go directly to an auto-attendant. We want to reassure you that this is not an answering service. Instead, this system is designed to help you reach the right person quickly.
When you call, you'll hear a menu with options to select from, allowing you to directly connect with someone from our administrative team. If you're unsure who to reach or if the person you need isn’t listed in the menu, simply choose “Reception”, and we’ll make sure you're connected with the right person.
Key Cards for Parents: A Smooth, Secure Entry
We’re also excited to announce that we’ll soon be distributing key cards to all families to improve the security and ease of entry into the building. Each family will receive two key cards at no cost, linked to the default parent’s name. These key cards will provide a quick, secure way to access the building, making drop-offs and pick-ups more seamless.
For families who need additional key cards—for example, grandparents or other caregivers who regularly drop off or pick up children—we’ll offer extra cards for just $10 each. If you only need access occasionally, no worries! You can simply use the doorbell and provide the verbal password for entry.
Important Note for Nursery School Families
Nursery School families, please note that we will continue using the old key fob system for the remainder of the current Nursery School year (until June 13, 2025). The new key card system will be implemented for the 2025-26 Nursery School year, at which time each morning Nursery School family will be issued one key card. Families who have children who attend the afternoon, outdoor, Nursery School programs can continue to use the doorbell system and password.
What’s Next?
We will begin distributing key cards during the week of March 31 – April 4, 2025.
Key Card Distribution Schedule:
- Date: Monday, March 31
- Time: 7:00 AM – 9:00 AM and 4:30 PM – 5:30 PM
- Location: Front Hallway (Staff will be available for distribution)
Alternatively, you can visit the reception window to collect your key card at any time during office hours 8:30 AM – 4:30 PM.
We understand that transitions like this can require some adjustments, and our goal is to make the process as smooth and convenient as possible for everyone. Our team will be on hand to assist with any questions you may have.
Thank You for Your Support:
We truly appreciate your patience and understanding as we implement this new system. Thank you for your continued support as we work to enhance our services and create a safe, nurturing environment for the children in our care.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!